Job Description

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Operates multiple-line telephone and routes calls to the appropriate person or location within the office. Calls must be answered in four rings or less.
• Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers.
• Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
• Greets customers, vendors, employees from other locations and other visitors with high degree of professionalism and courtesy.
• Announce to client employee that their guest(s) have arrived.
• Log all guests and visitors in and out of the visitors system.
• Maintains statistical data and volume of visitors, calls, and conference room reservations.
• Call for car service when required.
• Receives deliveries.
• Complies with client security policies.
• Manage scheduling of all conference room reservations.
• Ensures all conference rooms are set up and broken down within agreed time.
• Ensure set-up of audio/visual conferencing etc.
• Provides general administrative and clerical assistance.
• Maintains safe and clean reception area.
• Identify telephone system problems and immediately alert the proper personnel.
• Other duties as assigned.

Qualifications:

• High school diploma required; Associate's degree preferred.
• Three (3) - Five (5) years or more direct experience in a high touch corporate environment.
• Strong computer acumen including a high degree of proficiency (3-5 years experience) with Microsoft Office Software (Word, Excel, Outlook).
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills. Ability to interact with high level clients.
• Excellent organizational skills. Ability to prioritize work assignments while managing conflicting priorities and requests.
• Consistently demonstrates professional demeanor, appearance, and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Ability to appropriately handle confidential and highly sensitive material.
• Ability to take initiative and function independently while working in a team oriented environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Possesses strong attention to detail.

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