Job Description

Job DescriptionWe are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.What You BringSelf-direction: Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish prioritiesConducting Research: Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trendsSupport Designers in Research Efforts: Work with product designers to run some research studies on their own and ensure they’re following best practices.Insight Finding: Analyze research data to provide actionable insights and identify connections across projectsArtifact Creation: Map user journeys and systems, and create UX personas or archetypes to help better understand your target usersResearch Readouts: Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisionsSizing and Estimation: Work with partners and agile teams to provide estimates of timing and level of effort for researchMaintaining Research Repository: Document and communicate research findings in the research repository for team members and internal partners to accessParticipate in Critique: Participate in business and UI reviews with multi-disciplinary product teamsCoordinating Research Studies: Coordinate and conduct research sessions, including participant recruitment and session schedulingPrioritization of Efforts: Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a “just enough research” mindsetExpert Heuristic Evaluation: Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experienceAdvocate for Inclusive Design: Use your research to champion inclusive digital practices and ensure accessible services that work for all usersWhat You BringBachelor’s Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related fieldExperience with a wide variety of research methodologiesProficient with testing tools like UserZoom / UserTesting / Maze experience is a plusAbility to work in fast-paced agile / SCRUM environmentThe ability to analyze findings and data to deliver actionable insights 3+ years of experience in related field.In lieu of degree, 5+ years of experience in related field.The Right Candidate Will Be:Curious and teachable: Ready to listen and learn. Able to recognize and defuse your own bias.Self-directing: As a small team, we aren’t interested in micromanaging. You understand how to process intent and then chart a course to deliver value without constant oversight. Should be able to manage multiple projects at once.Pragmatic: We have a small team and can’t test everything we’d like. Prioritize. Understand what delivers the most business value.Humble and down-to-earth: You’re not driven by ego, but by the desire to make our experiences and our team successful. You lift people up instead of tearing them down. You never set out to look smarter than everyone or make others feel dumb.Able to disagree without being disagreeable: In a research role, you’ll need to be able to influence partners to listen to guidance they may not want to hear. But you do that in a way that builds relationships. Calm, measured, authoritative: When you talk, people listen. You don’t come across as combative or rigid. Instead, you deftly use insights and verbatims to influence partners and projects. Preferred Skills:Experience in researching Enterprise or IT systems a plusExperience in health insurance, healthcare, insurance or financial services a plusExperience with design systems and frameworksSalary RangeAt Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance.$81,068.00 - $129,708.00Skills_____________________________________________________________________JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.SummaryLocation: Remote Flex - North Carolina; Remote Flex - Mississippi; Remote Flex - Louisiana; Remote Flex - South Carolina; Remote Flex - Kentucky; Remote Flex - Kansas; Remote Flex - Iowa; Remote Flex - Indiana; Remote Flex - Arkansas; Remote Flex - Texas; Hybrid Flex - Durham; Remote Flex - Georgia; Remote Flex - Virginia; Remote Flex - Tennessee; Remote Flex - Pennsylvania; Remote Flex - Michigan; Remote Flex - Wyoming; Remote Flex - Wisconsin; Remote Flex - Idaho; Remote Flex - Utah; Remote Flex - Florida; Remote Flex - South Dakota; Remote Flex - Oklahoma; Remote Flex - Ohio; Remote Flex - Arizona; Remote Flex - Missouri; Remote Flex - AlabamaType: Full time

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